FAQ

Appeals & Complaints

Rules of procedure for reviewing an appeal
 

This guideline defines the rules of procedure in the Center for registration, review and establishment of the result regarding a statement/complaint submitted in order to appeal the Accreditation/Authorization Council decision. The guideline is created for the stakeholders in order for them to get acquainted with the stages and timeline of the process.

 

The rules of procedure for reviewing a statement/complaint submitted in relation to the processes envisaged by the provisions of authorization and accreditation
 

This guideline instruction defines the rules of procedure for LEPL - National Center for Education Quality Enhancement to register, review and introduce the results of a statement/complaint related to the processes of external quality assurance envisaged by the higher education authorization and accreditation provisions. The guideline is created for the stakeholders in order for them to get acquainted with the steps and terms of the process.
 

 

The form of a submitted statement/complaint in relation to the processes envisaged by the provisions of authorization and accreditation.
 

This form can be used in order to submit a statement/complaint related to the processes of external quality assurance processes envisaged by the authorization and accreditation provisions to the Center.
 

 

The rules of procedure for reviewing a statement/complaint submitted against the authorized higher education institution


This guideline defines the rules of procedure for registration, review and establishment of the result of a statement/complaint submitted to the Center against an authorized higher education institution. The guideline is created for the stakeholders in order for them to get acquainted with the stages and timeline of the process.

 

The form of a statement/complaint submitted against an authorized higher education institution;
This form can be used to submit a statement/complaint against an authorized higher education institution to the Center.

 

The rules of procedure for reviewing the appeals submitted by the educational institutions and also by the citizens.

 

Complaint form to submit a complaint against an authorized higher education institution

 

Methodology for Reviewing Complaints Related to the Implementation of External Quality Assurance Mechanisms of Higher Education

 

Complaint form to submit a complaint regarding the external quality assurance processes

 

Methodology for drawing up and reviewing a complaint submitted against an authorized higher educational institution